Effective Date: 01/01/2025
Last Updated: 10/23/2026
These Payment Terms (“Terms”) govern the payment-related aspects of your use of the ServiceJanSM platform, including the website, mobile application, and any services facilitated through the platform (collectively, the “Services”). By using ServiceJan, you agree to these Terms.
1. Nature of the Platform
ServiceJanSM is a technology platform that connects customers with independent service providers, such as technicians, cleaners, furniture specialists, and other professionals. ServiceJan is not the service provider. We facilitate connections between users and providers but do not perform or oversee services.
2. Direct Payments to Providers
In some cases, payment for services booked through the ServiceJan app or website may be made directly to the service provider. ServiceJan does not collect or process these payments and is not responsible for verifying payment completion or transaction details between parties.
3. Responsibility Disclaimer
The contractual relationship for services rendered exists solely between the customer and the service provider. ServiceJan is not a party to that agreement. We do not guarantee the quality, timeliness, or outcome of any service performed, nor are we liable for refunds, disputes, or claims arising from the provider’s performance or lack thereof.
4. Facilitated Payments (If Applicable)
If any services are paid through ServiceJan’s built-in payment system (e.g., credit card, mobile payment gateway), those transactions are processed by third-party payment processors. You agree to their terms of service and acknowledge that ServiceJan is not responsible for their processing delays or issues.
5. Fees and Charges
Service providers may set their own pricing, which will be shown to customers prior to booking. In some cases, ServiceJan may apply platform usage fees, promotional credits, or convenience fees. These will be disclosed transparently before payment.
Marketplace commissions for providers: ServiceJan charges participating providers a 10% marketplace commission on qualifying new customer jobs generated and booked through the ServiceJan Marketplace, calculated on service amounts actually collected, excluding separately stated taxes, tips, and refunded amounts. ServiceJan charges 0% marketplace commission on jobs from providers’ existing customers, independently acquired customers, direct referrals, or other jobs not generated through the ServiceJan Marketplace, including such jobs managed using ServiceJan software. Software subscriptions, payment-processing fees, and separately disclosed fees may still apply. Qualifying jobs and applicable commissions are identified before the provider accepts them. Full commission terms are set out in Section 5 of our Terms and Conditions.
6. Refunds and Disputes
Refund requests, cancellations, and payment disputes should first be raised with the service provider. Cancellation and refund terms may depend on the service provider and the disclosed booking conditions, subject to applicable consumer-protection law. Refunds, chargebacks, and adjustments may affect marketplace commissions on amounts refunded. ServiceJan may facilitate dispute resolution, but does not guarantee outcomes, and nothing in these Terms eliminates rights or remedies that applicable law makes nonwaivable.
7. Taxes
Service providers are solely responsible for determining, collecting, reporting, and remitting any applicable taxes associated with the services they perform. ServiceJan does not assume responsibility for tax obligations on behalf of users or providers.
8. Updates to Payment Terms
ServiceJan may update these Payment Terms and will post the updated version with a revised Last Updated date. We will provide additional notice or obtain affirmative acceptance when required by law, including for material changes to provider fees. Changes do not retroactively increase commissions on previously accepted jobs without applicable consent.
9. Contact Us
For questions regarding these Payment Terms, please contact:
ServiceJanSM
15 1st Street
Staten Island NY 10306
Email: info@servicejan.com
Phone: +1-870-737-8526
These Terms are effective as of 01/01/2025.