How can we help?

Describe what you need, compare available providers and choose the one that fits. Book, track and pay through ServiceJan.

Yes. You see who is available, with their prices, ratings and experience, and you decide.

Yes. When you submit a request, ServiceJan shows the providers who do that work in your area, with their experience, pricing information, ratings and availability where available, so you can compare them before you choose.

Compare the information available for each provider, including services offered, experience, ratings, pricing information and availability. Choose the provider that best matches the work you need.

Yes, when that information is available on the provider profile. ServiceJan is designed to let customers compare provider information before making a selection.

ServiceJan can display provider information and records available through the platform. Verification can vary by provider and service, so review the specific information shown on the provider profile rather than assuming every credential is the same.

Ratings and reviews can reflect completed service experiences recorded through ServiceJan. Review the provider's profile for the source and context of the information shown.

When applicable license information is available, it may be shown with the provider's profile or service information. Customers should still review any license or credential requirements that apply to the specific work and location.

It depends on the service and who covers your area. Send a request to see the options near you.

Describe the service you need and submit the request to see matching providers that cover your area.

No. You can request a service online. The app adds booking, tracking and payment on your phone.

ServiceJan can show the pricing information a provider has made available, such as a visit fee, minimum charge, service pricing or an expected range. Final pricing can still depend on the actual condition of the job, parts, labor or other details the provider confirms.

When a provider has a visit fee or minimum service charge configured, it should be shown with the pricing information available for that provider before the service is confirmed.

Yes, when providers have pricing information available. You can compare the information shown along with experience, ratings and availability before choosing.

A price range is guidance, not necessarily a final quote. It may be based on the provider's pricing, comparable work or other pricing information available for that service. Review the provider's estimate before approving work.

It shows a pricing range based on comparable completed work available to ServiceJan. It is meant to help you understand what similar services have cost, not replace a provider's final estimate.

An AI-generated range is an estimate based on the service details and pricing information available to the system. It is guidance only; the provider confirms the actual price after reviewing the job details or inspecting the work.

No. A range is for comparison and planning. The provider's estimate or agreed price is the amount that applies to the actual job.

Providers can have different visit fees, labor rates, experience, service models, travel charges and parts costs. Compare the full provider information, not price alone.

Yes. A job can change after inspection, diagnosis, parts or additional work. If the provider sends a revised estimate or approval request, review it before authorizing the additional work.

Yes. Providers send estimates, service reports and invoices through ServiceJan, and they stay with the job.

Yes. Choose from the availability shown, or include timing details in the request. The provider confirms the appointment based on their schedule and the service required.

Availability reflects the provider or technician schedule information available to ServiceJan for the requested service and area. The appointment is confirmed when the provider accepts or schedules the job.

Same-day, evening and weekend service depend on the providers in your area. Submit the request, then check the providers and times shown for your location. You can also call Customer & Provider Support at +1 (870) SERV JAN, seven days a week.

Yes. Same-day options depend on the service, location and providers available at that time. If same-day service is available, it can be shown among the options for the request.

Yes. Evening, weekend and emergency availability depends on the providers serving your area and the schedules they make available.

Providers and technicians can have different skills, territories and schedules. ServiceJan matches the request to the service needed, the location and the availability that applies to that job.

Yes. You can follow it from request to done: the scheduled time, status updates, messages, and at the end the report, photos and invoice. Your provider decides exactly which updates you get.

Your provider chooses which ones you get. ServiceJan can send appointment confirmations, job updates and invoices by email or message.

When the provider shares arrival or status information, you can follow the job through ServiceJan and receive the updates enabled for that service.

Check the job status and messages for updates. If tracking or ETA information is available for the job, it will appear with the service details.

Yes, when the provider allows it. Use the job or message thread to request a different time, and the provider can confirm the new appointment.

The provider can update the schedule and send a new appointment time or message. Keep notifications enabled so you see changes as they happen.

Cancellation depends on the provider's policy and how far the job has progressed. Check the appointment or contact the provider through ServiceJan before cancelling.

Yes. Messages and updates go through ServiceJan, so they stay with the job instead of scattering across texts and calls.

Yes. Keep job-related communication in ServiceJan so the messages stay connected to the service record.

Yes. Add photos or files to your request so the provider can see the problem before they arrive.

Yes. Add relevant photos, files or messages to the job so the provider has the latest information before or during the service.

If the provider issues a service report, it stays with the job together with available photos, estimates and invoices.

Yes. Jobs you book in the ServiceJan app stay in your account's service history. If a provider also gives you access to their customer portal, the jobs you had with that provider are there too, with their invoices, reports and photos.

Your access depends on the provider account and portal permissions connected to your jobs. Completed records can include service details, invoices, reports and photos made available to you.

Yes, when your provider takes payments through ServiceJan. The payment methods on offer are the ones your provider has set up.

When a provider accepts payment through ServiceJan, payment is handled through the payment options configured for that provider. Only use the payment methods presented through the authorized ServiceJan workflow.

The timing depends on the provider's payment setup and the job. Some services may require payment after completion, while others may involve deposits, approvals or other payment terms.

Yes. When payment is processed through ServiceJan, the payment and invoice record can stay with the job and be available through the customer record or portal provided by the service provider.

Contact the provider through the job record first so the issue stays documented with the service. If the payment was processed through ServiceJan and additional help is needed, contact Support with the job and invoice details.

Refunds depend on the provider's policy, the service performed and the payment method used. Contact the provider first, then Support if the transaction was processed through ServiceJan and further help is needed.

Yes. Start a new request, or a follow-up linked to the finished job, from your account or your provider's portal.

Yes, when that provider is available for the service and location. A repeat request can be started from your service history, account or provider portal where available.

Yes. A follow-up or new request can stay connected to the previous job so past details, provider information and service history are easier to reference.

Where referral tools are available, provider information can be shared so another customer can start their own request. The new customer's request remains separate from your service record.

Yes. Providers on ServiceJan can put a request form on their own website, and a request sent there goes straight to that provider.

No. The form is set up for that one provider, so your request goes to them and not to a list of others.

Not to get started. The online request form, and the request forms on providers' own websites, take your request without a login.

Yes. You can start an online request without logging in. An account or portal can add ongoing access to booking, tracking, payments and service history where available.

The information needed to handle the job is shared with the provider and authorized users involved in the service. Provider-specific website requests go to that provider rather than being distributed to other providers.

Contact information is needed so the provider can communicate about the request and appointment. Use the request form fields required for the service you are submitting.

Notification options depend on the provider and ServiceJan setup. Appointment updates, messages, invoices and other job information can be sent through the channels enabled for the service.

Use the job record to contact the provider and document what remains to be done. A follow-up visit or next step can then be scheduled when appropriate.

Review the updated estimate or job details before approving additional work. Keeping approvals on the job helps preserve a clear record of what was authorized.

Keep messages in ServiceJan and use the contact information available with the job. If you still need help with a ServiceJan-managed request or payment, contact Customer & Provider Support.

Customer & Provider Support is available seven days a week. Use the contact page, call +1 (870) SERV JAN, or email info@servicejan.com.

No. It is built first to run the business you already have. The marketplace adds new jobs on top.

ServiceJan combines field service management, customer and account management, business operations and marketplace access in one platform. Providers can use the operating system without participating in the marketplace.

The provider platform runs your business: customers, scheduling, dispatch, messages, reports, payments and field work. The customer app is how people find, request, book, track and pay for a service. Each can be used without the other.

Yes. You can run your whole operation on ServiceJan without ever taking a marketplace job.

Join as a Provider. Applications are reviewed, then provider access is activated and the business setup can begin: your company, services, technicians, territories, availability, pricing and notifications.

Yes. You can serve homeowners and business accounts side by side: retailers, manufacturers, warranty companies, designers, commercial clients and more.

Yes. Private, partner and marketplace jobs all run on the same board and the same record, and each keeps its own customer or account relationship.

Yes. Customer and partner records can carry the information needed to manage their work consistently, including operational notes, restrictions and account-specific requirements.

Yes. Repeat and follow-up requests can stay connected to the customer's service history, making it easier to continue the relationship.

When portal access is enabled, customers or account users can view the records and documents made available to them, including jobs, invoices, reports and photos.

ServiceJan can assist with scheduling and route planning using job location, appointment windows, estimated job duration, travel time and other operating constraints. The goal is to reduce manual planning while keeping schedules visible and under your control.

Yes. Routes can be planned around assigned jobs, technician availability, appointment windows and travel between stops, so the day can be organized before technicians leave.

Yes. AI-assisted planning is meant to help the dispatcher, not replace control. Authorized users can review and adjust schedules, assignments and routes.

Location and coverage information can be used to help identify nearby technicians and make better assignment decisions, subject to the tracking and permissions enabled for your team.

Yes. ServiceJan can automate or assist with repetitive workflows such as notifications, scheduling steps, status updates and follow-up actions. Available automation depends on the workflow and account setup.

Yes. You decide which messages go to customers, partners and technicians, and when.

Yes. Each technician can have their own login, schedule, services, work area and availability, and is dispatched as themselves.

Yes. Field users can access assigned work, job details, timing, customer information and updates from the mobile experience available to their role.

Yes. ServiceJan can be used to manage office users, field technicians and subcontractors within the same operation, with roles and access set for each user.

Yes. Access can be limited so field users see the jobs, schedules and information they need without exposing unrelated customer, financial or administrative information.

Yes. Roles and permissions can be used to limit access based on job responsibilities, so office staff, technicians, subcontractors and partners do not all see the same information.

ServiceJan supports operational rules around assignment, coverage and availability. If you use custom priority rules, they should be documented in the account setup so dispatch follows the intended order.

Turn on the services your company actually provides. Then give each technician the ones that match their skills.

Yes. Each technician gets the services and skills that fit them.

Yes. Your list should show only what your company actually does, so switch off the rest.

Yes. You set your ZIP codes and territories, and they decide which requests reach you.

Yes. Each technician's work area is set on its own, so different people can cover different territories.

Yes. Widen it, narrow it or move it as your team and capacity change.

Yes. You can set minimum service charges, travel charges and area surcharges, so your pricing follows where the job is.

Service areas can be configured with territory, ZIP-code and travel-charge rules so pricing can reflect where the job is located.

Minimum charges and area-based fees can be configured where supported. If you need rules by service, customer or technician, confirm the exact setup for your account.

No. Running your business on ServiceJan and taking part in the marketplace are separate, and each is switched on by itself.

Yes. Marketplace availability follows the services, territories, schedules and technician settings you choose to make available.

Yes. Marketplace participation is separate from using ServiceJan to run your existing business, so marketplace availability can be managed independently.

It lets a technician be considered for customer requests that come through the ServiceJan app. It only counts while your company is in the marketplace, and it still follows that technician's services, work area and schedule.

No. Check each technician's services, work areas, schedule and app settings before you turn them on.

Yes. Marketplace matching can follow technician-level services, work areas, availability and app settings.

Not by themselves. Well set up technicians add capacity and cover more ground, but demand still comes down to the service, the place, the timing and what customers ask for.

Customers may compare information such as service availability, pricing information, experience and ratings that are available through ServiceJan. Only information supported by the provider's setup and ServiceJan records should be presented as verified.

No. Marketplace requests arrive as real jobs on your board, not as a list to chase.

No. Demand depends on your trade, area and season. The platform is useful either way.

Yes. Give them portal access and they create work orders and service requests for your company themselves.

At the same address as the rest of your team, hub.servicejan.com. Their login tells ServiceJan which company and account they belong to.

Yes. Partner users see only the records of their own account, never other customers or partners.

Yes. They can attach files to the job and talk to you on it.

Yes, within the permissions you give them: scheduled dates, service reports, estimates, invoices, photos and the rest of the job.

Yes, once your ServiceJan payment processing is set up.

Yes. Partners cannot see other customers, other accounts, technician pay or your administration settings.

Pick the account type that fits the relationship from the suggested list, or write your own description.

Send them the portal link, their username or email and a temporary password. They log in and change the password.

Yes. Customers can request service directly from your website or other provider-specific entry points, and those requests go to your company rather than being shared with other providers.

Yes. Put the ServiceJan request form on your site, and each request becomes a new job in your account.

Yes. It carries your company's integration key, so requests go straight to you and never show other providers.

Yes. Put the form on one page of your website and point every other channel at that page.

Yes. Requests from your website are recorded separately from app requests, together with the website they came from.

Not on its own. ServiceJan sees the website a request came from, not the ad or post that sent the visitor there. To compare channels, use your website's analytics or a separate landing page for each one.

Referral workflows can be supported where enabled. If referrals are part of your setup, the new request can be captured without breaking the original customer relationship.

No. It only lets your website send in service requests. It gives no access to customers, jobs or your account settings.

Yes. Domain controls mean requests are accepted only from the websites you approve.

Contact Support before switching domains so the new website can be approved before the form goes live.

No. Requests from the form follow the notification and payment settings your account already has.

Yes, but a test is a real request. Use your own contact details and put TEST in the request.

No. Deleting the job takes it out of your records and statistics, but messages already sent cannot be recalled.

Yes. Recurring work can be scheduled for ongoing service and maintenance so repeat visits do not have to be created from scratch each time.

Yes. Multi-technician work can be managed on the same job when the service requires more than one field person.

Yes. Repeat or follow-up work can be created from an existing record so the customer, service history and related details stay connected.

Yes. Estimates, approvals and other job steps can be kept with the work order so the office, field team, customer and account users can work from the same record.

Yes. ServiceJan supports integrations and can connect with business systems through available APIs or supported integration methods. The exact integration depends on the outside system and the data that needs to move.

API and integration options are available for supported use cases. Larger or custom integrations can be reviewed as part of an Enterprise setup.

Yes, when an integration is configured for that system. The goal is to let outside requests become ServiceJan work orders without retyping the same job.

ServiceJan can work with supported payroll, accounting and payment workflows. Availability depends on the system and the integration required.

Yes, as part of setup. Customers, contacts, open jobs and reference data can be brought into ServiceJan so they do not have to be retyped. What can be moved depends on the system you are leaving and the data it can export, so contact Support to plan the move. Completed jobs from before ServiceJan are handled differently: see importing old jobs.

Not as completed ServiceJan jobs. Work you did before ServiceJan stays in your old records, and your history here starts with your first job here.

No. Only work done through ServiceJan counts toward your verified experience, marketplace standing and pricing data.

Pick a start date. From that day every new job goes into ServiceJan, while older jobs are finished or kept in your previous system or an archive.

Yes. Many businesses keep the old system or its exports for reference, and run everything new on ServiceJan.

Yes. With ServiceJan Merchant Services, or another supported payment setup, customers and account users pay invoices on the platform.

Yes, where the law allows it. Set the fee rules in your merchant settings, and check the requirements where you work before turning them on.

By territory and ZIP code, yes (see travel and area charges). Contact Support to confirm which customer- or technician-specific fee rules are available for your account.

ServiceJan can support overdue reminders and collection follow-ups so unpaid balances are easier to track and act on. The exact automation available depends on your payment and notification setup.

Yes. Invoice and payment status can be tracked with the job and account record so office users can see what has been paid, what is pending and what remains outstanding.

Yes. ServiceJan can track payouts tied to completed work so technicians or subcontractors can see the jobs connected to their payments, subject to your account permissions and payout setup.

Yes. Built-in reports cover jobs, completion, turnaround, activity and more.

Yes. With all your work in one system, you get clean numbers on capacity, coverage, demand, response and completion to plan from.

Yes. ServiceJan keeps an activity history, so authorized users can see who did what and when.

Yes. Activity history helps authorized users see who made changes and when.

Some can. Many deleted records stay recoverable, which protects you against accidental deletes. If you need something back, contact us with what was deleted and when.

Yes. The database is backed up every day, and changes are recorded continuously in between. If anything goes wrong, your data can be restored to any moment within the past 7 days, down to the second.

Not the database itself. The production database is locked against deletion, so it can't be removed by mistake. For a job, customer or other record deleted inside your account, see recovering deleted items.

In Amazon S3. S3 automatically keeps multiple copies of every file in separate data centers and is designed for 99.999999999% durability.

ServiceJan can store operational documents and requirements used in service workflows. If your business tracks COIs, expirations or other compliance items, confirm the exact workflow during setup.

Essential ($195 a month) is for smaller teams: customer and work management, scheduling and invoicing for up to 10 users. Premium ($495 a month) adds advanced team tools, reporting, more integrations, stronger support and priority marketplace access, for up to 50 users. Compare the plans.

Yes. 30 days free, with no credit card needed.

Anyone who logs in, up to 50 people: office staff, technicians, service providers, whoever your business needs on it.

Yes. Enterprise pricing covers larger teams, advanced integrations and special requirements. Talk to us.

Yes. Add people, technicians, territories, accounts and workflows as you grow.