How can we help?

Tell us what you need, compare the providers who can come, and choose the one that fits. Book, track and pay in the app.

Yes. You see who is available, with their prices, ratings and experience, and you decide.

Yes. When you send a request, ServiceJan shows the providers who do that work in your area, so you can look through them before you choose.

No. You can request a service online. The app adds booking, tracking and payment on your phone.

Not to get started. The online request form, and the request forms on providers' own websites, take your request without a login.

It depends on the service and who covers your area. Send a request to see the options near you.

Send the request anyway, with a short description. We will look for who covers it.

Same-day, evening and weekend service depend on the providers in your area. The app shows the same-day options it has, and you can always call Support at +1 (870) SERV JAN, seven days a week.

Yes. You can follow it from request to done: the scheduled time, status updates, messages, and at the end the report, photos and invoice. Your provider decides exactly which updates you get.

Yes. Messages and updates go through ServiceJan, so they stay with the job instead of scattering across texts and calls.

Yes. Add photos or files to your request so the provider can see the problem before they arrive.

Yes. Providers send estimates, service reports and invoices through ServiceJan, and they stay with the job.

Your provider chooses which ones you get. ServiceJan can send appointment confirmations, job updates and invoices by email or message.

Yes, when your provider takes payments through ServiceJan. The payment methods on offer are the ones your provider has set up.

Yes, if your provider gives you portal access. There you can see your jobs, invoices, reports and photos.

Yes. Start a new request, or a follow-up linked to the finished job, from your account or your provider's portal.

Yes. Providers on ServiceJan can put a request form on their own website, and a request sent there goes straight to that provider.

No. The form is set up for that one provider, so your request goes to them and not to a list of others.

No. It is built first to run the business you already have. The marketplace adds new jobs on top.

The provider platform runs your business: customers, scheduling, dispatch, messages, reports, payments and field work. The customer app is how people find, request, book, track and pay for a service. Each can be used without the other.

Yes. You can run your whole operation on ServiceJan without ever taking a marketplace job.

Yes. Private, partner and marketplace jobs all run on the same board and the same record, and each keeps its own customer or account relationship.

Yes. You can serve homeowners and business accounts side by side: retailers, manufacturers, warranty companies, designers, commercial clients and more.

Apply for provider access. We review it and open your account. Then you set up your company, services, technicians, territories, availability, pricing and notifications, and you are ready for new work.

Turn on the services your company actually provides. Then give each technician the ones that match their skills.

Yes. Each technician gets the services and skills that fit them.

Yes. Your list should show only what your company actually does, so switch off the rest.

Yes. Each technician can have their own login, schedule, services, work area and availability, and is dispatched as themselves.

Yes. Each technician's work area is set on its own, so different people can cover different territories.

Yes. You set your ZIP codes and territories, and they decide which requests reach you.

Yes. Widen it, narrow it or move it as your team and capacity change.

Yes. You can set minimum service charges, travel charges and area surcharges, so your pricing follows where the job is.

No. Running your business on ServiceJan and taking part in the marketplace are separate, and each is switched on by itself.

It lets a technician be considered for customer requests that come through the ServiceJan app. It only counts while your company is in the marketplace, and it still follows that technician's services, work area and schedule.

No. Check each technician's services, work areas, schedule and app settings before you turn them on.

Not by themselves. Well set up technicians add capacity and cover more ground, but demand still comes down to the service, the place, the timing and what customers ask for.

No. Marketplace requests arrive as real jobs on your board, not as a list to chase.

No. Demand depends on your trade, area and season. The platform is useful either way.

Not as completed ServiceJan jobs. Work you did before ServiceJan stays in your old records, and your history here starts with your first job here.

No. Only work done through ServiceJan counts toward your verified experience, marketplace standing and pricing data.

Pick a start date. From that day every new job goes into ServiceJan, while older jobs are finished or kept in your previous system or an archive.

Yes. Many businesses keep the old system or its exports for reference, and run everything new on ServiceJan.

Yes. Give them portal access and they create work orders and service requests for your company themselves.

At the same address as the rest of your team, hub.servicejan.com. Their login tells ServiceJan which company and account they belong to.

Yes. Partner users see only the records of their own account, never other customers or partners.

Yes. They can attach files to the job and talk to you on it.

Yes, within the permissions you give them: scheduled dates, service reports, estimates, invoices, photos and the rest of the job.

Yes, once your ServiceJan payment processing is set up.

Yes. Partners cannot see other customers, other accounts, technician pay or your administration settings.

Pick the account type that fits the relationship from the suggested list, or write your own description.

Send them the portal link, their username or email and a temporary password. They log in and change the password.

Yes. Put the ServiceJan request form on your site, and each request becomes a new job in your account.

Yes. It carries your company's integration key, so requests go straight to you and never show other providers.

Yes. Put the form on one page of your website and point every other channel at that page.

Yes. Requests from your website are recorded separately from app requests, together with the website they came from.

Not on its own. ServiceJan sees the website a request came from, not the ad or post that sent the visitor there. To compare channels, use your website's analytics or a separate landing page for each one.

No. It only lets your website send in service requests. It gives no access to customers, jobs or your account settings.

Yes. Domain controls mean requests are accepted only from the websites you approve.

Tell us before you switch, so the new address is approved before the form goes live there.

No. Requests from the form follow the notification and payment settings your account already has.

Yes, but a test is a real request. Use your own contact details and put TEST in the request.

No. Deleting the job takes it out of your records and statistics, but messages already sent cannot be recalled.

Yes. You decide which messages go to customers, partners and technicians, and when.

Yes. ServiceJan keeps an activity history, so authorized users can see who did what and when.

Yes. Built-in reports cover jobs, completion, turnaround, activity and more.

Yes. With all your work in one system, you get clean numbers on capacity, coverage, demand, response and completion to plan from.

Some can. Many deleted records stay recoverable, which protects you against accidental deletes. If you need something back, contact us with what was deleted and when.

Yes. With ServiceJan Merchant Services, or another supported payment setup, customers and account users pay invoices on the platform.

Yes, where the law allows it. Set the fee rules in your merchant settings, and check the requirements where you work before turning them on.

By territory and ZIP code, yes (see travel and area charges). For rules by customer or by technician, tell us what you need and we will tell you what your account supports.

Essential ($195 a month) is for smaller teams: customer and work management, scheduling and invoicing for up to 10 users. Premium ($495 a month) adds advanced team tools, reporting, more integrations, stronger support and marketplace job priority, for up to 50 users. Compare the plans.

Yes. 30 days free, with no credit card needed.

Anyone who logs in, up to 50 people: office staff, technicians, service providers, whoever your business needs on it.

Yes. Enterprise pricing covers larger teams, advanced integrations and special requirements. Talk to us.

Yes. Add people, technicians, territories, accounts and workflows as you grow.